Refund/Return & Shipping Policy

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

The shipping cost displayed for an individual gift reflects what you can expect to pay if the gift ships alone. An order containing multiple gifts typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. Your actual shipping and handling cost will automatically compute as you continue to checkout and before the final purchase. Please call a Chocolate Shoppe Specialist at (765) 520-5134 if you have any questions.

Good Taste Guarantee

The good taste of every product from The Chocolate Shoppe is fully guaranteed. If for any reason you are not completely satisfied, please call us at (765) 520-5134 and tell us so we can make it right with either an appropriate replacement or refund.

Damaged or Defective Gifts

If you receive a damaged or defective gift, contact a Chocolate Shoppe Specialist at (765) 520-5134. Please be prepared to supply the Specialist with the order number and gift number from your original confirmation e-mail, as well as your e-mail address and phone number. We will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges.

If there is extensive damage to the carton upon delivery, contact a Chocolate Shoppe Specialist immediately at (765) 520-5134. Please have your order number available when you call.